21Bit Casino Privacy Policy
This Privacy Policy explains how 21Bit collects, uses and protects personal information when you register, play or otherwise use our online casino services in the United Kingdom. We take your privacy seriously and describe below the types of data we handle, why we use it and how you can manage your information.
Types of data we collect
Personal data
We collect information you provide when you create an account or contact us, such as your name, date of birth, email address, phone number and payment details. We also collect identity documents and proof of address when verification is required for withdrawals or account checks.
Technical data
When you use our site we collect device and connection information including IP address, browser type, operating system, device identifiers and session data. This helps us to maintain security and provide a smooth, mobile-friendly service.
Transactional and activity data
We record your account activity such as deposits, withdrawals, bets, game history and support interactions. We also keep records of responsible gambling settings, limits and any self-exclusion choices you make.
How we use your information
We use personal and technical data to register and manage your account, process payments, verify identity, prevent fraud and provide customer support. Transactional and activity data are used to maintain your account, resolve disputes and monitor compliance with our terms. With your consent, we may use contact details to send promotional messages; you can opt out at any time.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, personalise content, improve site performance and measure usage. Some cookies are essential for account security and payments; others support analytics and marketing. You can manage or block cookies via your browser settings, but this may affect site functionality.
Data protection and storage
We protect personal data using technical and organisational measures such as encryption, secure servers and access controls. Only authorised staff and contracted service providers may access data on a need-to-know basis. We retain information for as long as necessary to fulfil the purposes set out here and to meet legal or regulatory obligations.
Information sharing and third parties
We share data with third-party service providers who support our operations, for example payment processors, identity verification services, fraud prevention and analytics providers. These partners are contractually required to protect your data. We may also disclose information where required by law or to protect our rights and the safety of users.
User rights
You have rights regarding your personal data under applicable data protection law, including the right to access, correct, restrict processing, object to processing for direct marketing, and request deletion where permitted. You may also request a portable copy of your data in a common format.
Access, correction and deletion
You can view and update much of your account information in your account settings. To request access, correction or deletion, contact our data team at [email protected]. We will respond within a reasonable time and advise you if any legal or operational reasons prevent deletion.
Privacy policy updates
We may update this policy to reflect changes in our practices. Any material changes will be published on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact [email protected].