Contact Our Team
Need a hand? Our support team is ready to help with account-related questions, deposits and withdrawals, technical concerns or general feedback. Contact us for verification help, bonus enquiries or if you spot anything that needs our attention. We offer quick replies via live chat and email and can guide you through account security, limits and self-exclusion settings. If you prefer phone support, use the number below for faster assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 2 hours) |
| General enquiries | [email protected] (policy, verification and account queries) |
| Affiliate enquiries | [email protected] (partner team, onboarding and rates) |
| Phone | +44 20 7946 1832 (calls Mon-Fri, priority for security issues) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
Email is the best way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line, your account details and up-to-date contact information. Providing concise descriptions and attachments where relevant helps us respond faster and avoid delays in resolving your query.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, but more complex issues such as detailed account checks, verification or payment investigations may take longer depending on their nature. If a case requires extra time we will keep you updated and provide an estimated timeframe for resolution.
Feedback
Have a suggestion or idea to improve the site? We welcome your feedback. Tell us about broken links, game requests, bonus ideas or anything that would make your experience better. All messages are read and considered by our team, and we use feedback to improve the service and fix issues promptly. Send your comments via the Help centre or [email protected].