General Terms and Conditions

This page sets out the terms and conditions that govern your use of 21Bit and the relationship between you and us. It explains your responsibilities as a user, the rules that apply to accounts, deposits, withdrawals and promotions, and how we handle disputes and updates to these terms. Please read this page carefully before registering or placing any bets.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person, household, address and payment method unless we agree otherwise. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or any breach of these terms.

Eligibility requirements

To open and use an account you must be at least 18 years old and not excluded from gambling under any applicable law. Access may be restricted in certain jurisdictions and some payment methods or promotions may not be available in all locations. It is your responsibility to ensure that use of the platform is lawful where you live.

Acceptable platform use

Use of the site must be lawful and fair. You may not collude, use automated tools, manipulate games, attempt chargebacks to avoid losses, or exploit system errors. We reserve the right to void bets, freeze funds or close accounts where we detect prohibited activity. Personal use only is permitted - commercial or unauthorised resale of services is not allowed.

Prohibited behaviour

Examples of prohibited behaviour include sharing accounts, creating multiple accounts to claim the same promotion, and deliberately exploiting bonus terms. Suspected breaches may lead to account restrictions and forfeiture of bonus funds and winnings.

General bonus and promotion rules

Promotions and welcome offers are subject to separate promotion terms which form part of these terms. Offers may include wagering requirements, maximum bet limits during playthrough, game restrictions and expiry dates. Unless the promotion states otherwise, offers are limited to one per person, household or payment method. We may withhold, revoke or adjust bonuses where we believe terms are being abused or if eligibility cannot be verified.

Deposits and withdrawals

We accept a range of payment methods including card and cryptocurrency options where available. Deposit and withdrawal processing times, limits and fees depend on the method chosen and may vary by jurisdiction. Withdrawals are subject to verification checks and may be delayed while identity, source of funds or payment details are confirmed. Account-specific limits may apply and we may require additional documentation before releasing funds.

Verification checks

To comply with our obligations and to protect customers, we may require proof of identity, address and payment method. Failure to provide requested documents may result in delays, refusal of transactions or account restrictions.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach agreement internally, you may be entitled to pursue independent dispute resolution where available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our service or legal requirements. We will make updated terms available on the site and notify registered users where appropriate. Continued use of the platform after changes are published constitutes acceptance of the updated terms.